Interim Credit Manager
- Lead and develop a team of nine credit professionals
- Drive process improvement, automation and better use of systems
- £55,000 salary, permanent role with real scope to shape the function
Credit Manager Location: Black Country Salary: £55,000 + benefits Contract: Permanent, full time
About the business Our client is a well established, growing organisation with a strong commercial reputation and a high volume customer base. They are looking for an experienced Credit Manager to lead their credit control function and make a real impact on cash flow, working capital and customer relationships.
The role You will lead a team of nine credit professionals and own the end to end credit management process. You will report into senior finance leadership and act as a key partner to sales, operations and customer service. Process improvement is a big part of this role. The business wants someone who will review how the function works today, find the inefficiencies and deliver changes that improve cash collection and team performance.
Key responsibilities
- Lead, coach and develop a team of nine, setting clear objectives and managing performance
- Own debtor book performance, driving improvements in DSO, overdue levels and cash collection
- Review current credit control processes end to end, identify gaps and inefficiencies, and put improvements in place
- Make better use of systems and automation, including dunning, cash allocation and reporting, to reduce manual work
- Bring in standardised workflows, clear procedures and documentation so the team works consistently
- Track the impact of process changes through KPIs and report progress to the finance leadership team
- Set and manage credit limits, account terms and risk assessments for new and existing customers
- Manage escalated and high value accounts, including complex disputes and negotiations
- Produce accurate cash forecasts, aged debt reporting and KPI packs
- Oversee bad debt provisioning and month end credit control processes
- Work with sales, operations and customer service to fix the root causes of disputes and late payment
- Manage relationships with external partners such as credit insurers and debt collection agencies
- Make sure the team works in line with internal controls and audit requirements
About you
- Proven experience as a Credit Manager or senior Credit Control lead in a high volume environment
- Track record of leading and motivating a team of a similar size
- Clear examples of process improvement you have delivered, such as reducing DSO, automating manual tasks or restructuring workflows
- Comfortable leading a team through change and getting buy in from stakeholders
- Strong knowledge of credit risk, cash forecasting and debtor management
- Analytical, with strong Excel skills and experience of ERP or accounting systems
- Commercially minded, structured and resilient under pressure
- CICM qualification is desirable but not essential
What’s on offer
- Salary of £55,000
- Permanent role with a stable, growing business
- A leadership position with real scope to shape and improve the function
- Benefits package (details on application)
To find out more, contact Sam Maullin at Trinity House Group on .