Senior L1/L2 Support Engineer

TRINITY CONSULTING SERVICES PTE. LTD.Singaporemycareersfuturepublished 08/25/2026

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Must-have:AWSCloudMobileDevOpsMicroservicesE-Commerce

Key skills: 5+ years of experience in Application Support, Production Support, Technical Operations, TechOps, or related roles Strong AWS and cloud-native application knowledge Experience supporting digital, e-commerce, web, and mobile platforms Good understanding of APIs, microservices, web services, integrations, and authentication Hands-on experience with monitoring/observability tools such as Datadog, New Relic, Dynatrace, AppDynamics, Grafana, or CloudWatch Knowledge of APM, SRE practices, log analysis, and content delivery architecture Experience with Jira Service Management, ServiceNow , or similar ITSM tools Understanding of Incident, Problem, and Change Management Strong troubleshooting and production support skills Ideal candidate: A hands-on technical professional who can quickly troubleshoot production issues, work across teams, and ensure reliable application performance and availability.