Technical Customer Support Consultant

Transform the working day within transport and infrastructure as a Technical Customer Support Consultant!

Are you ready to stand at the heart of the digital transformation within the design of transport and infrastructure?

In this role, you will help customers master groundbreaking design tools, solve complex technical challenges, and have a direct impact on how sustainable infrastructure is built in the region. If you thrive on diving deep into software, solving real technical challenges, and helping others succeed, this is the perfect opportunity to develop your career in an inclusive global team.

Attitude matters most! Even if you do not meet every single requirement, we warmly encourage you to apply if you are engaged and motivated by this opportunity.

What makes this role exciting?

You will play a key role in accelerating the digital development in the infrastructure industry by enabling engineers to maximize the value of industry-leading software such as Novapoint and Quadri. You will gain experience from complex infrastructure projects, collaborate with a supportive local and global team, and continuously develop your technical expertise in a flexible environment that values your personal and professional growth.

Key responsibilities

Act as a trusted technical advisor and provide expert support to customers within transport and infrastructure via telephone, email, and remote control.

Collaborate directly with customers to analyze, troubleshoot, and resolve complex technical challenges in the software.

Create engaging online resources, including FAQs, best practice guides, and step-by-step guides.

Conduct training and courses, both digitally and in the classroom, to raise the competence of our customers.

Perform software testing to ensure high quality and seamless functionality for end users.

Desired qualifications and experience

Education within civil engineering / transport (bachelor's or master's degree preferred) or equivalent practical industry experience.

Practical experience with Trimble's software solutions for infrastructure, especially Novapoint and/or Quadri.

Experience from the design of road, railway, or VA (water and sewage).

Very good written and oral communication skills in Norwegian, as well as good English skills.

A service-oriented attitude with a burning desire to solve problems and help others succeed.

Ability to learn and quickly familiarize yourself with new technology and adapt to a changing environment.

It is a bonus if you have

Knowledge of Scandinavian design standards and workflows.

Experience in conducting software courses or preparing technical training material.

Knowledge of Swedish.

Practical information

Location: Sandvika, Norway

Travel: Approx. 5 %

If you have questions about the support team or the specific tasks in this role, you can contact jenny_johansson@trimble.com.

Why you will thrive with us

At Trimble, we are not just a company that "does well" -- we are a team dedicated to making a real and positive difference in the world ( Real-World Impact ). We develop innovative solutions designed to solve the world's most critical challenges. From construction sites to transport hubs -- our work improves the way people live, build, move, and grow.

You will work on projects that have a real impact: Our value-driven culture means that you will contribute to building and delivering solutions that make everyday life faster, safer, and more sustainable for millions of people around the world. Our impact is concrete -- from connected machines that save fuel, to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong corporate culture is a "hidden treasure". You will work in a collaborative and supportive team that shares your commitment and creates a genuine sense of belonging. We are a company of "visionary pragmatists" who think smart and build things that work.

Take ownership: Trimble thrives with employees who take initiative and ownership. You will experience an entrepreneurial spirit where success is often shaped by yourself, giving driven professionals the space to achieve a lot.

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