Customer Account Manager / Sales Administration

Company Description

TRIGO is a global leader in inspection solutions, quality management, and operational excellence for demanding industries, such as automotive, aerospace, and other high-tech sectors. With a presence in 28 countries across 4 continents, TRIGO supports its industrial partners in the continuous improvement of their processes, relying on recognized expertise and committed teams.

Job Description

• Manage customer relationships via customer portals, CRM, emails, and conference calls;
• Analyze and validate customer orders;
• Ensure the interface between customers, planning, scheduling, production, subsidiaries, and the sales department;
• Plan production according to orders and sales forecasts;
• Guarantee the alignment between capacity and load of manufacturing lines;
• Coordinate different production sites and services involved in the supply chain;
• Anticipate risks of flow disruptions and monitor corrective and preventive actions;
• Manage and optimize stock levels;
• Monitor logistics KPIs, including OTD, customer satisfaction, and processing times;
• Perform 8D and 5 Why analyses related to customer delays;
• Integrate and monitor customer forecasts in order to identify orders outside of forecasts.

Qualifications

• Bachelor's or Master's degree (Bac+3 to Bac+5) in logistics, supply chain, or an equivalent field;
• First experience in Sales Administration, customer relationship management, or Customer Service, ideally in an industrial environment;
• Good proficiency in office tools, particularly Excel, as well as ERP and CRM systems;
• Good level of English allowing for exchanges and conducting meetings with English-speaking customers;
• Good interpersonal skills, analytical capacity, and ability to propose solutions.

Additional Information

• Position based in Casablanca
• Contract type: temporary or freelance;
• Mission duration: 6 months;