Claims Management Specialist

About the Team At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team.

As a Last Mile Delivery Operations Professional, you'll be the driving force behind our European delivery network, ensuring timely and efficient order fulfillment for our customers. This is a hands-on, strategic role where you'll manage relationships with our 3PL partners and customs authorities, constantly seeking ways to improve delivery speed and efficiency. You'll be responsible for tracking key metrics and implementing best practices to ensure our operations are seamless and our customers are delighted.

Responsibilities Track and follow up on claims for lost, damaged, and late-delivered shipments across the EU region.

Coordinate with cargo partners, delivery management, warehouse operations, and finance teams to resolve claims on time.

Manage claim documentation, update tracking logs, and report on compensation status and financial KPIs.

Analyze claim rejection reasons and ticket logs to run root cause investigations and fix process gaps.

Identify operational bottlenecks to support claim process improvements and new region implementations.

Expected Qualifications Bachelor’s degree from a reputable university, preferably in Engineering, Logistics, or quantitative fields.

Experience in logistics operations or handling shipment and ticket data.

Advanced Excel skills, including pivot tables, formulas, and working with large operational datasets.

Sharp analytical, data interpretation, and root cause analysis skills to spot patterns in large datasets and translate findings into clear, actionable conclusions.

Thorough attention to detail with consistent end-to-end follow-up capabilities across cross-functional teams.

Fluency in both written and spoken Romanian and English.

What We Offer

• Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
• Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
• A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step If this role excites you, apply today, we look forward to taking the next step with you. Want to get to know the team better first? Explore our Career Website,LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.