Homestay Receptionist (Domiciled in BALI)

Tasks and Responsibilities:

• Welcoming guests during check-in in a friendly and professional manner.
• Assisting with the guest check-in and check-out process smoothly.
• Explaining room facilities, Wi-Fi, property rules, and other important information to guests.
• Assisting with guest needs such as transport, scooter rental, laundry, massage, tour, and information about the surrounding area.
• Checking room readiness before guests arrive, including cleanliness, amenities, towels, drinking water, and basic facilities.
• Coordinating with housekeeping to ensure guest rooms and areas are always clean and comfortable.
• Maintaining the cleanliness of the lobby, reception, and property common areas.
• Following up on guest complaints quickly and reporting issues to the supervisor/owner.
• Assisting with daily property operational tasks when needed.
• Maintaining polite, friendly, and professional communication with guests.

Qualifications:

• Male/female, neat appearance, and possessing good attitude.
• Experience in hospitality, villa, hotel, homestay, or guest relation is preferred.
• Able to communicate in English.
• Friendly, communicative, honest, agile, and proactive.
• Able to work independently or in a team.
• Willing to assist with light operational tasks outside of main duties if required.
• Understanding the basics of guest service and able to handle complaints well.

Skills: Communication Skills, Hotel Reservations, Hotel Reception, Customer Service