front desk manager - accommodation services

Education:

College/CEGEP.

Work setting:

Hotel, motel, resort.

Tasks:

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff.
• Supervise staff.
• Conduct performance reviews.
• Negotiate with suppliers for the provision of materials and supplies.
• Conduct training sessions.
• Negotiate with clients for the use of facilities.
• Perform front desk duties.
• Prepare budgets and monitor revenues and expenses.
• Prepare marketing plans.
• Implement marketing activities.
• Arrange for and oversee maintenance activities.
• Enforce policies and procedures.
• Address customers' complaints or concerns.
• Assist clients/guests with special needs.
• Develop and implement business plans.
• Establish work schedules.
• Manage events.
• Organize and maintain inventory.

Employment terms options:

Early morning. Evening. Shift.

Experience:

2 years to less than 3 years.

Employment terms options:

Morning. Night. Day. Weekend.

Support for persons with disabilities:

Offers mentorship, coaching and/or networking opportunities for persons with disabilities .

Support for newcomers and refugees:

Offers mentorship programs that pair newcomers and/or refugees with experienced employees .

Support for youths:

Offers mentorship, coaching and/or networking opportunities for youth.

Support for Veterans:

Offers mentorship, coaching and/or networking opportunities for Veterans.

Support for Indigenous people:

Offers mentorship, coaching and/or networking opportunities for Indigenous workers .

Support for mature workers:

Offers mentorship, coaching and/or networking opportunities for mature workers .

Supports for visible minorities:

Offers mentorship programs that pair members of visible minorities with experienced employees.