Outbound Operations

Job Description  Manage regular travel company daily operations

Arrange tour transportation, accommodation 

Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support 

Responsible for handling outbound calls in a professional and efficient manner

Interacts with local travel agents and oversea travel agents. 

Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance. 

Provide general secretarial support in overall office operations, assignments, and projects 

Post information, file documents and maintain paper and computer records management/file systems 

Coordinate reservations, contracts, and record keeping for tours and facility reservations

Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution

Ensure booking are processed / deadline by local arrangement are met and issuing of vouchers 

Ensure travel documents are processed accurately

Requirements Minimum GCE O' Level & above or preferably Diploma in Tourism from a recognized Polytechnic

Experience in the Travel Industry is an added advantage

Preferably minimally 1 year of working experience in Outbound Operations

Meticulous administrative and operational skills

Computer literate with knowledge of Microsoft Word, Excel, Travelport/Airline systems are preferable 

Proficient and fluent in Mandarin is a must, and English will be added advantage

Able to work independently

A proactive team player who can work in a fast-paced environment

"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."