front desk hotel clerk

Education:

Secondary (high) school graduation certificate. or equivalent experience.

Work setting:

Hospitality industry. Hotel, motel, resort. Rural area.

Tasks:

• Investigate complaints and claims .
• Register arriving guests and assign rooms.
• Resolve complaints and claims .
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Computer and technology knowledge:

• Multi-line switchboard.
• Word processing software.
• Central reservation system (CRS).
• Spreadsheet.
• Internet.

Transportation/travel information:

Own transportation. Public transportation is not available.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Standing for extended periods.
• Work under pressure.

Personal suitability:

• Client focus.
• Dependability.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Judgement.
• Organized.
• Team player.

Screening questions:

• Are you available for shift or on-call work?.
• Are you available to start on the date listed in the job posting?.
• Do you have experience working in this field?.
• Do you have the equipment you need to work from home (like internet and a workspace)?.
• Do you meet the language requirements listed in the job posting for the position (English or French)?.

Employment terms options:

Early morning.

Experience:

7 months to less than 1 year.

Employment terms options:

Evening. Shift. Flexible hours. Morning. Night. On call. Day. Weekend. Overtime available.

Health benefits:

• Dental plan.
• Health care plan.

Financial benefits:

• Group insurance benefits.

Other benefits:

Parking available.

Support for persons with disabilities:

Participates in a government or community program or initiative that supports persons with disabilities .

Support for newcomers and refugees:

Participates in a government or community program or initiative that supports newcomers and/or refugees. Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.). Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) . Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees .

Support for youths:

Offers on-the-job training tailored to youth.

Support for Veterans:

Offers mentorship, coaching and/or networking opportunities for Veterans.

Support for Indigenous people:

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .

Support for mature workers:

Applies hiring policies that discourage age discrimination .

Supports for visible minorities:

Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.).