customer service agent

Education:

No degree, certificate or diploma.

Work setting:

• Urban area.
• Private sector.
• Transportation.

Tasks:

• Answer written and oral inquiries.
• Perform general office duties.
• Answer clients' inquiries and provide information.

Computer and technology knowledge:

• Database software.
• Internet.
• MS Outlook.
• MS Word.
• MS Office.
• Electronic mail.

Type of experience:

Call centre.

Work conditions and physical capabilities:

Attention to detail.

Personal suitability:

• Punctuality.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Reliability.
• Team player.
• Judgement.
• Ability to multitask.
• Quick learner.

Experience:

1 year to less than 2 years.

Employment terms options:

Day.

Health benefits:

• Disability benefits.
• Health care plan.
• Paramedical services coverage.

Financial benefits:

• Group insurance benefits.
• Life insurance.
• Pension plan.

Long term benefits:

Long-term care insurance.

Other benefits:

• Free parking available.
• Paid time off (volunteering or personal days).
• Travel insurance.