Technology Service Engineer (BA)

Who We Are The GlobalLink Technology Services Engineering team provides TransPerfect’s customers and internal teams with excellent technical assistance on the GlobalLink suite of products.

What You Will Be Doing Build advanced understanding of GlobalLink technologies

Monitor and respond to user queries via the ticketing system

Troubleshoot technical issues related to GlobalLink products

Manage and generate licenses for some GlobalLink applications

Work in collaboration with our development team and product owners reporting bugs and tracking issues in the ticketing platform

Document issues internally for future reference using existing templates

Post and maintain information related to GlobalLink, customer requirements, or support procedures on the Intranet

Train and guide less experienced colleagues on GlobalLink and other applications

Assist in creating training materials for new and existing software and procedures

Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Required skills and experience Excellent oral and written communication skills in English

Ability to promptly answer support-related email, phone calls and other electronic communications

Excellent skills with Windows

Interpersonal skills, enjoys working with people and being part of a team

Ability to follow procedures to meet deadlines

Self-motivated, detail-oriented and organized

Ability to self-learn new technologies and skills based on documentation, eLearning, and simulated test scenarios

Bachelor´s Degree in Computer Sciences or equivalent professional experience in a similar position

Experience in technical support and bug reporting tools, identifying, documenting and tracking support issues and defects

In order to apply, please submit your CV in English