Shanghai_Life Sciences Account Executives

TransPerfect is a leading company in the global language services industry and a large American-owned group with a 30-year history. TransPerfect is far more than "just a translation agency"; we are committed to helping our clients provide comprehensive localization solutions.

We provide various business support services to clients with global business needs or localization requirements, such as our self-developed SAAS system GlobalLink, translation, multicultural and digital marketing, SEO and website globalization, multimedia localization, game localization, e-learning and training, life sciences & pharmaceutical localization services, as well as legal support services, etc. Currently, we have over 100 branches worldwide, and most of our clients are global enterprises as well as medium to large-sized enterprises such as Fortune 500 companies.

Job Overview:

This position belongs to the company's Life Sciences department. The role will focus on developing new business relationships (BD) for the 【Life Sciences industry (such as large domestic and foreign pharmaceutical companies, medical institutions, medical device companies, higher education institutions, CRO organizations, medical journals, etc.)】 + providing support for existing life sciences clients (Account management).

The main products & services of this business line include: life sciences-related translation/interpreting projects, (eClinical & Content Management Solutions) our self-developed SAAS system responsible for document management throughout the entire lifecycle of drug clinical trials, medical writing services, life sciences E-learning systems, COAS-electronic clinical outcome assessment, patient recruitment, etc.;

----This position will use English as the working language, collaborating and communicating with domestic and international teams on a daily basis, and there will be an all-English interview later. 1-5 years of relevant client management/BD experience is required; excellent fresh graduates are also accepted.

Main Job Responsibilities:

• Manage and expand existing business through customer service, account management, upselling, and cross-selling.
• Understand TransPerfect's service capabilities, advantages, and competitive advantages.

• Identify potential clients and target organizations, focusing on sales activities.
• Develop new client relationships through cold calling, the internet, and trade shows.

• Work with the sales management team to identify, qualify, develop, and close sales opportunities.
• Promote and introduce TransPerfect's services to clients.

• Work with the production management team to provide customer support and manage client expectations.
• Manage and control pricing and contract issues through an in-depth understanding of company procedures.

• Actively learn about each client's industry, business needs, and company culture, identify new business opportunities, and provide high-level service.
• Execute other special projects or tasks as needed.

Required Skills:

• Adhere to high levels of integrity and service.
• Deliver quality work.

• Service-oriented with the goal of exceeding client expectations.
• Be accountable for your own performance and take responsibility.

• Multitask and work with a sense of urgency in a fast-paced environment.
• Always commit to treating everyone with respect (from clients to colleagues, from suppliers to business partners).

• Work well with team members from different backgrounds and cultures.
• Build and maintain strategic relationships with clients and colleagues.

• Celebrate diversity and embrace new ideas and different perspectives.
• Be financially accountable and make sound financial decisions.

• Take proactive steps to achieve results and solve problems.