Shanghai_Client Services Associate
Company Profile: TransPerfect is a leading company in the global language services industry and a large American-owned group with a 30-year history. TransPerfect is far from "just a translation agency"; we are committed to helping our clients provide comprehensive localization solutions. We provide various business support services to clients with global business needs or localization requirements, such as our self-developed SAAS system GlobalLink, translation, multicultural and digital marketing, SEO and website globalization, multimedia localization, game localization, e-learning and training, life sciences & pharmaceutical localization services, as well as legal support services, etc. Currently, we have more than 100 branches worldwide, and most of our clients are global enterprises and medium to large-sized enterprises such as Fortune 500 companies. We are currently recruiting a Client Services Associate to join our dynamic and innovative team. As a Client Services Associate, you will become an important link between our clients and internal project teams, striving to ensure client satisfaction with all aspects of our services. --【This position requires English as a working language, and there will be an all-English interview】 Job Responsibilities:
- Project Initiation & Monitoring
- Respond to client requests for new projects through our centralized technology
- Understand and abide by individual project instructions, and communicate effectively with the project team
- Initiate all project-related work by providing detailed budgets, schedules, and instructions to the project team, and by anticipating pitfalls or potential obstacles to successful project completion
- Collaborate with different members of the production team to assess the scope of work, and estimate costs and timelines for translation projects and requests
- Client Engagement
- Serve as the central point of contact between external client contacts and internal project team members
- Proactively understand clients' industries, business needs, and company culture, educate the project team, and provide a high level of service
- Set, manage, and meet client expectations
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables
- Project Troubleshooting
- Investigate client complaints, discuss issues with clients and project team members, and creatively solve problems to mitigate issues
- Ensure that any defects are handled and resolved with the client before being submitted to the project team
Experience Requirements
- Bachelor's degree or above
- Excellent written and oral communication skills in English and Chinese
- Excellent problem-solving and analytical skills
- 1-2 years of customer service or project management experience
- Strong organizational, problem-solving, and analytical skills.
- Working knowledge of MS Office (add tech systems here)
- Ability to prioritize tasks and work in a team environment.
- Must be willing to learn new things, accept challenges, and thrive in success
Who are we? As the world’s largest provider of language and technology solutions, TransPerfect is committed to deliver high quality localization solutions for our clients across various industries. TransPerfect Korea is looking for a as a Client Services Associate to join our dynamic and innovative team. As a Client Services Associate, you’ll be an essential link between our clients and internal production team, working to ensure client satisfaction in all facets of our services. Your responsibilities include… Project Initiation & Monitoring
- Respond to client requests for new project initiatives through our centralized technology
- Understand and abide by individual project instructions and effectively communicate to the production team
- Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
Client Engagement
- Serve as the central point of contact for and liaison between external client contact and internal production staff
- Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
- Set, manage and fulfill client expectations
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
Project Troubleshooting
- Investigate client complaints where applicable and discuss issues with clients and production staff and creatively problem solve to alleviate issues
- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
We’re looking for candidates who have…
- A Bachelor’s degree or higher qualifications
- Excellent written and verbal English & Chinese communication skills
- Exceptional problem solving and analytical skills
- 1-2 years’ of customer service and/or project management experience
- Strong organizational, problem-solving, and analytics skills.
- Working knowledge of MS Office (add tech systems here)
- Ability to prioritize and schedule tasks and work in a team environment.
- Must be willing to learn new things, be open to challenges and thrive on success