Client Service - Tokyo/Osaka
【Job Description】 Respond to client requests for new project initiatives through our centralized technology
Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
Where applicable, initiate some project specifics to set the production team/individual project up for success
Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
Serve as the central point of contact for and liaison between external client contact and internal production staff
Set and fulfill client expectations
Comply with all ISO regulations, processes and procedures
Potentially troubleshoot problem projects
Understand and abide by individual project instructions and effectively communicate to the production team
Investigate client complaints where applicable
Discuss issues with clients and production staff and creatively problem solve to alleviate issues
Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor
【International Team Members】 The team consists of employees in their 20s to 40s, most of whom have international backgrounds. Performance reviews are conducted annually, and promotions are based on performance. There is a possibility of being asked to take on management roles in the future. Across our global operations, we have an environment where "those who work hard are appropriately evaluated," regardless of age or years of service.
【Basic Recruitment Process - 3 to 4 weeks】 HR Interview (Japanese) → Manager Interview (Japanese) → Overseas Manager Interview (English) → Final On-site Interview (Japanese) *The order and number of interviews may change.
【Annual Income / Salary】 Annual Salary System: 4,000,000 yen – 4,800,000 yen (Performance-based bonuses available from the 2nd year (4 times per year))
Full social insurance coverage
Transportation expenses provided (up to 30,000 yen per month)
【Working Hours and Holidays】 8 hours of work + 1 hour break between 9:00-19:00, Monday to Friday
Five-day work week (Saturday, Sunday, and public holidays), Paid leave (15 days in the first year), Birthday leave, Congratulatory/Condolence leave, Childcare leave, Sick/Injury leave
【Contract Type】 Contract employee for the 1st year (first 6 months are a probationary period), transitioning to a regular full-time employee from the 2nd year upon mutual agreement. *During the contract employee period, benefits such as salary, social insurance, and number of paid holidays are equivalent to those of a regular full-time employee.
【Other】 Strictly non-smoking office
Health checkup (once a year)
Free drinks (water, tea, coffee, juice, soup, etc.) and snacks provided in the break room
Annual volunteer mountain climbing event, and other seasonal employee networking events
【Nearest Stations】 Tokyo: 6-minute walk from "Nishi-Shinjuku" on the Tokyo Metro Marunouchi Line, 6-minute walk from "Nishi-Shinjuku 5-chome" on the Toei Oedo Line Osaka: Directly connected to Osaka Station
Japanese: Native level, English: Business level (目安: TOEIC 880 or higher)
English will be used for internal communication (meetings, training, etc.).
1+ years of customer experience (including part-time work)
University degree or equivalent qualification
Problem-solving and analytical skills
Sociable individuals who enjoy communicating with people
Proficient in time management and multitasking