Operations and Commercial Technician (M/F)

Main Missions:

Operational support assistance and management: Resolve transport incidents reported by our teams, clients, or carriers acting on our behalf.

Tool management (TMS): Ensure functional and technical support for transport management software (Transport Management Systems).

Process optimization: Analyze recurring malfunctions and propose improvements to streamline logistical flows.

Dispute monitoring: Handle claims, delivery delays, and billing anomalies with service providers.

Cross-functional interface: Serve as a link between operational teams, the IT department, and external suppliers via our HR services.

Human resources management: Maintaining dialogue and preserving the mental health of support teams. Taking into account the social and economic environment in which our teams operate.

Required Skills

Technical mastery: In-depth knowledge of TMS-type tools and fleet tracking tools (GPS, EDI).

Regulation: Good foundations in goods transport rules (legislation, driving time, safety standards).

Interpersonal skills: Listening skills, sense of service, and diplomacy to manage emergency situations with clients and carriers.

Reactivity and analysis: Ability to quickly diagnose a blocking problem and find immediate corrective solutions.

Languages: Necessity to express oneself fluently in English, Spanish, and Arabic for the sourcing of potential clients.

Sourcing: Identify potential clients or commercial situations. Target: potential clients - Europe, Maghreb, and Middle East.

Profile and Training

Training: Degree level Bac+2 to Bac+5 in transport, logistics, supply chain, or IT support/project management.

Experience: 2 to 3 years of experience