Telecom Support Engineer M/F

Transatel is a global provider of cellular connectivity solutions and the #1 aggregator of alternative mobile operators MVNO in Europe. What if you connected the world, beyond borders?

Your mission

Within our Telecom Level 3 Support team, we are looking for a passionate expert who will leverage their talent and curiosity by ensuring the following activities:

• Expert role on 3G/4G/5G Mobile Core Network elements
• Level 3 support / incident management
• Problem management

Configuration

• Participation in the implementation of new services/components in production
• Improving the operability of internally developed components (SBC, GMSC, SMS-C…)
• Contribution to the security of telecom production infrastructures: application of security patches
• Advanced use of AI with the aim of optimizing and making the team's daily tasks more efficient.
• Implementation and improvement of Core Network monitoring probes
• Participation in on-call shifts
• Participation in writing technical documentation

Your profile Graduate of a telecom engineering school or a postgraduate telecom degree, you have at least 3 years of experience in the field. You are passionate about telecom services engineering and networks, curious and proactive, and you enjoy operating innovative solutions. You are organized and rigorous but also comfortable in a very dynamic environment. Fluency in English is indispensable for this position. Expected skills

• Knowledge of mobile services and architectures: Subscriber Data Management, Voice Services, SMS, VoLTE, DATA Services
• Advanced knowledge of Telecom protocols: Diameter, SIP, GTP-C/U, SS7, DNS, Radius, SCTP
• Mastery of HLR/HSS, STP, DRA, SBC, IMS, OCS, PGW platforms
• Proficiency in data analysis / statistics, good mastery of SQL
• Excellent mastery of Unix / Linux environments
• Experience in virtualization (VM Ware / KVM / Xen) and containerization/Kubernetes would be a plus
• Tools: Wireshark, tcpdump, Grafana, Kibana, Zabbix

Expected qualities

• Troubleshooter and curious
• Stress resistance regarding operations / incidents
• Sense of service and interpersonal skills with clients (external) and teams (internal)
• Committed and passionate
• Operational mindset

Our recruitment process At Transatel, we strive to have an efficient global process in order to finalize our recruitments as quickly as possible (approximately 3 weeks). Here are the different steps of the recruitment process: First HR contact by phone

Interviews: One Manager / HR interview + one or more operational or technical interview(s)

An online personality test

An HR call presenting the collaboration offer in detail, then receipt of it by email

Welcome & integration process

Our benefits Salary package: fixed + individual bonus + semi-annual profit sharing and participation (can be placed in PEE or PER)

Salary committees every 6 months

Up to 2 days of teleworking, 25 days of leave + additional days off

CSE, company restaurant on-site, advantageous health insurance, 50% Navigo reimbursement or sustainable mobility package

For more information, refer to the Transatel career page: https://www.transatel.com/fr/nous-rejoindre/remuneration-et-avantages/ If you have reached the bottom of this offer, it would be a shame to submit your application later, apply now!