Client Manager

Job Description - Client Manager

Trainocate Singapore is seeking a motivated and dynamic Client Manager to join our team. The successful candidate will manage corporate client accounts, understand clients' training needs, and recommend suitable learning solutions. The role involves building strong client relationships, preparing training proposals, coordinating training projects, and identifying opportunities to grow existing accounts. You will also support the Business Development Manager (BDM)on selected projects and key accounts to drive customer satisfaction and business growth.

Key Responsibilities:

• Manage and grow assigned client accounts while maintaining strong customer relationships.
• Serve as the primary point of contact for client enquiries and account-related matters.
• Understand clients' business objectives and recommend suitable training and learning solutions.
• Coordinate with internal teams, trainers, and stakeholders to ensure the successful delivery of programmes and projects.
• Monitor project timelines, deliverables, and client requirements to ensure customer satisfaction.
• Prepare quotations, proposals, and training recommendations for clients.
• Conduct regular follow-ups with clients to build long-term partnerships and identify business opportunities.
• Identify opportunities for account growth through cross-selling and upselling of training solutions and services.
• Support the Business Development Manager (BDM) on selected projects, key accounts, and business initiatives.
• Assist the BDM in client meetings, presentations, project implementation, and follow-up activities.
• Maintain accurate client records, sales activities, and project documentation in the company's systems.
• Collaborate with internal departments to resolve client issues and ensure prompt service delivery.
• Prepare account reports, project updates, and other administrative documentation as required.
• Stay updated on industry trends, training solutions, and market developments to better support clients.

Requirements:

• Diploma or Degree in Business, Marketing, or a related discipline.
• Minimum 2 years of experience in client management, account management, business development support, or client servicing.
• Strong communication, interpersonal, and relationship management skills.
• Good organisational and project coordination abilities.
• Customer-focused, proactive, and able to work independently as well as in a team.
• Ability to manage multiple accounts and projects simultaneously.
• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Experience in the training, education, IT, or professional services industry will be an advantage.