Customer Success Manager

Our Company

Training Orchestra is the pioneer and leader in SaaS solutions for training management. We help organizations optimize their training activities.

Our solution is used by more than 600 clients located on most continents 🌎, mainly Training Organizations and HR/Training departments of large companies such as Carrefour, Dell, Schneider Electric, United Airlines, RATP and ANSSI.

As the only European EdTech 📖 recognized as a Strategic Leader in the Fosway 9-grid barometer and experiencing strong growth, Training Orchestra is constantly looking for new talents to bring their expertise and evolve in an international and innovative environment.

🎯Your mission

• Support the client to optimize their use of the software and its adoption by users
• Maximize the added value of the solution for clients by promoting relevant uses and solution evolutions
• Perform simple configuration and setup tasks for the solution (creation of documents, reports, etc.)
• Analyze client needs to propose adapted solutions
• Create a strong relationship with clients
• Write intervention reports and perform follow-up with the clients concerned

• In collaboration with the account manager in charge of the account, secure client renewals and contribute to the identification of complementary opportunities (upsell)
• Participate in client workshops and exchanges, remotely or on-site, during dedicated meetings or events (client club, trade fair, etc.)

⛹🏽‍♂️Your strengths*

To this end, you have the following professional experience:

• A minimum of 3 years of successful experience as a Customer Success Manager, Pre-Sales Engineer, consultant, or project manager at a software publisher, or within a consulting firm related to HR software
• Strong appetite for IT or previous experience in configuring SaaS solutions

Your main assets:

• Strong customer orientation
• Excellent interpersonal skills and listening skills
• Reactivity and dynamism
• Rigor and organizational skills

• Fluent English required

🙋‍♂️Why join us?

Based in the center of Paris 🥐 in the 8th arrondissement (near Auber - St Lazare), you will work within a multicultural, human-sized team that promotes autonomy and proactivity!

We are committed to the skill development of our employees to improve their expertise and thus facilitate their evolution toward strategic positions in France and internationally.

If you are interested, contact us!