Call Center Agent

Handle inbound customer calls and inquiries professionally and efficiently.

Provide customers with accurate information about products, services, stores, offers, and policies.

Understand customer needs and provide appropriate solutions.

Handle customer complaints and resolve issues while maintaining a positive customer experience. Maintain a high level of professionalism and customer service throughout every interaction.

Achieve assigned KPIs and call center targets, including call quality, response time, and customer satisfaction.

Coordinate with relevant internal departments to ensure customer requests are handled properly.

Follow company policies, procedures, and customer service standards.

Maintain confidentiality of customer and company information.

Bachelor's degree.

0–1 year of experience in a call center, Customer Service, or a related field.

Very good communication and interpersonal skills.

Very good command of English.

Good problem-solving and active listening skills.

Customer-oriented with a professional attitude.

Ability to work under pressure and handle different customer situations.

Good computer skills and ability to work with CRM/call center systems.