Temporary Membership Officer

About the company

This is a great opportunity to join a purpose-led professional membership organisation as their Membership Officer, supporting the day-to-day delivery of membership services during a busy period and while the organisation delivers an important CRM project.

Your tasks

Ready to take on a Membership Officer role where your work supports a positive and responsive experience for members during an important period of change?

As the Membership Officer, you’ll play a central part in providing an excellent service to members and prospective members, while helping the team maintain accurate membership information and deliver essential administration during a busy period and CRM project.

Your responsibilities will include

• Responding to membership, subscription and registration enquiries in a helpful and professional way.
• Providing prospective members with clear information about membership options and application processes.
• Processing membership applications, transfers, upgrades and reinstatements.
• Supporting membership subscription payments and associated administration.
• Maintaining accurate membership and contact records within the CRM.
• Supporting CRM data cleansing, validation and improvements to data quality.
• Helping to deliver membership communications, renewals and engagement activity.
• Following up enquiries and leads generated through campaigns and events.
• Supporting reporting, data extracts and other membership administration as required.

Requirements

This role would suit someone who enjoys helping people, keeping accurate records, working with CRM systems and providing efficient, professional support in a busy environment. If you have previous experience in membership administration, customer service or a similar administrative role - particularly within a membership or non-profit setting - this could be the role for you!

You’ll be an organised and approachable administrator who takes pride in delivering a high standard of service. You’ll be comfortable juggling different priorities while maintaining strong attention to detail. You’ll ideally bring:

• Previous experience in administration, membership support, customer service or a similar customer-facing environment.
• Confidence responding to telephone and email enquiries professionally.
• Strong administrative and organisational skills with excellent attention to detail.
• Experience using CRM systems, databases or similar systems.
• Confidence using Microsoft Outlook, Word and Excel.
• The ability to pick up new systems, processes and procedures quickly.
• Clear written and verbal communication skills.
• The ability to prioritise competing tasks and meet deadlines.
• A professional and proactive approach to working with colleagues, members and prospective members.
• An understanding of the importance of handling confidential and sensitive information appropriately.

What we offer

This is a fantastic opportunity to make an immediate contribution to a purpose-led membership organisation at an important time. You’ll help ensure members continue to receive a responsive and professional service while also supporting work around a key CRM project.

With hybrid working and just 1 day per week in the London office for the moment, this could be particularly attractive if you’re looking for a short-term role where you can quickly add value and put your membership, administration and CRM skills to good use.

How to apply

CVs are being reviewed on a rolling basis – early applications are encouraged.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Other

*Role: Membership Officer Organisation Type: Professional Membership Organisation Salary/Rate: £15.93 per hour Working Arrangements: 35 hours per week, Monday to Friday, with an hour lunch break. Hybrid working with 1 day per week in the office for the moment Location: London/WFH Employment Type: Temporary position Duration: December 2026 Closing Date**: CVs are being reviewed on a rolling basis - early applications encouraged!