Semibilingual service line requires advisor with B1 English level Barranquilla BP - Boost your career with TP

In our team as a multichannel customer service representative with intermediate English level for a digital entity in the city of Barranquilla, you will be responsible for assisting users, providing them with the best solutions, and maintaining constant knowledge about the client's services or products.

This is what you will do:

• Attend to and manage requests and inconveniences in client cases through the tools.
• Comply with the performance indicators or parameters defined by the operation.
• Perform timely escalations that require special attention.
• Properly use the assigned tools for the development of your work.
• Comply with all instructions, procedures, and related and complementary tasks to the role.

The TOP Team is looking for the following personnel:

• From high school graduates, Technicians, technologists and/or professionals with availability to work, with an intermediate English level (B1).
• Minimum recent work experience of 6 months in face-to-face customer service or via contact center.
• Live in Barranquilla.
• Proactive, responsible, empathetic, and respectful personnel.

Let's talk about benefits:

• $2.027.000 + legal benefits and bonuses.
• Work in person at BLUE GARDEN BARRANQUILLA.
• Work 44 hours per week with 2 days off per week.
• Corporate development programs and career plan.
• Paid training from day 1.
• Indefinite term contract.
• Employee fund.
• You work for one of the premium lines of TP (multichannel).

*Terms and conditions apply.

This is what differentiates us:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its different cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best places to work in the country and the world, we continue leading the way in innovation, always going further.

At TP, we defend diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and collaborators, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, generates a significant impact, and builds a more equitable world.

-Requirements-

Minimum education: Bachillerato / Educación Media years of experience Keywords: service, advisor, asesor, bachelor, degree, licenciatura