Great B2, C1 English Customer Service Offer Bogotá BP

In our team as a bilingual English customer service representative for a major airline, you will be responsible for assisting users, providing them with the best solutions, and maintaining constant knowledge about the client's services or products.

This is what you will do:

• You will carefully manage and respond to all incoming and outgoing customer inquiries.
• You will provide excellent service through active listening.
• You will work with confidential customer information and handle it carefully.
• You will seek to resolve situations with patience, empathy, and understanding from the first contact.
• You will maintain continuous practical knowledge of our clients' products, services, and promotions.
• You will accurately document and update records in the required systems.

The TOP Team is looking for someone who:

• Is a high school graduate or higher with availability to work.
• Work experience is not required.
• Advanced English Level B2
• Is a proactive, responsible, empathetic, and respectful person.

Let's talk about benefits:

• Salary: $2.315.000 + legal benefits and bonuses.
• On-site work in Bogotá, Calle 26 92 32 Conecta puerta del sol.
• Work from Monday to Sunday, with 1 day off.
• Paid training from the first day.
• Indefinite term contract.
• Corporate development programs and career plan.
• Employee fund.

*Terms and conditions apply.

This is what differentiates us:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its different cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best places to work in the country and the world, we continue to lead the way in innovation, always going above and beyond.

At TP, we advocate for diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and collaborators, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, generates a significant impact, and builds a more equitable world.

Make a difference with the TOP Team!.

-Requirements-

Minimum education: High School / Secondary Education years of experience Keywords: service, costumer, cliente