Bilingual Customer Service Expert B2 BN

Your tasks

In our team as a Bilingual Customer Service Representative, you will be responsible for assisting users, providing them with the best solutions, and maintaining constant knowledge of the client's services or products. This is what you will do: You will carefully manage and respond to all incoming and outgoing customer inquiries. You will provide excellent service through active listening. You will work with confidential customer information and handle it carefully. You will seek to resolve situations with patience, empathy, and understanding from the first contact. You will maintain continuous practical knowledge of our clients' products, services, and promotions. You will accurately document and update records in the required systems.

Requirements

-Requirements- Minimum education: High School / Secondary Education years of experience Languages: English Keywords: profesional, professional, expert, care, costumer, cliente

What we offer

• The TOP Team is looking for someone who: Is a high school graduate. English B2 or higher (80%) With commercial skills, good communication, and basic handling of office tools
• Let's talk about benefits: Salary $2315.000COP + Bonuses based on indicators of up to 47% of the base salary. 42-hour weekly schedule TRN M-F 6:00AM- 3:00PM/ OPS 7 AM - 4 PM // 8 AM - 5 PM // 9 AM - 6 PM // 1 PM - 10 PM ( 2 DAYS OFF ). Corporate development programs and career plan. Employee fund. *Terms and conditions apply.
• LOCATION -B&M - BOGOTÁ CONNECTA Ac. 26 92-32
• This is what differentiates us: We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its different cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best places to work in the country and the world, we continue leading the way in innovation, always going beyond.
• At TP, we defend diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and collaborators, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, generates a significant impact, and builds a more equitable world.
• Make a difference with the TOP Team!.