Customer Expert: Bilingual: English B2, On-site Bogotá North Point— BN

In our team as a bilingual customer service expert representative, you will be responsible for assisting users, providing them with the best solutions, and maintaining constant knowledge about the client's services or products.

This is what you will do:

• You will carefully manage and respond to all incoming and outgoing customer inquiries.
• You will provide excellent service through active listening.
• You will work with confidential customer information and handle it carefully.
• You will seek to resolve situations with patience, empathy, and understanding from the first contact.
• You will maintain continuous practical knowledge of our clients' products, services, and promotions.
• You will accurately document and update records in the required systems.

The TOP Team is looking for someone who:

• Language Level(s): English B2 or higher (80%)
• Education: High School Diploma (physical or digital copy)
• Full Availability to work in our structured schedules of 42 hours per week TRN L-V 8:00 - 16:00 / OPS: 10:30 - 20:30, 2 days off per week, weekend off.
• Full availability to undergo an immediate selection process.
• No experience required.
• With good communication skills and basic handling of office tools.

Let's talk about benefits:

• Competitive salary: $2,315,000 + legal benefits.
• Performance bonus of 30% of the salary value.
• Professional growth, here your potential has no limits!
• Indefinite term contract.
• Paid training and formation designed to boost your success.
• Access to wellness programs, employee fund, and discounts with partners.
• Global experience in a multinational with a diverse and inclusive culture.

*Terms and conditions apply.

LOCATION -B&M - BOGOTÁ NORTH POINT Cra 7 155c-30

This is what differentiates us:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its different cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best places to work in the country and the world, we continue leading the way in innovation, always going above and beyond.

At TP, we advocate for diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and collaborators, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, generates a significant impact, and builds a more equitable world.

Make a difference with the TOP Team!.

-Requirements-

• Minimum education: High School / Secondary Education
• years of experience
• Languages: English
• Age: From 18 years old
• Keywords: experto, profesional, professional, expert