Bilingual Customer Expert C1 – Chat Support - On site Bogotá

About the company

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

Your tasks

We are looking for a Bilingual Customer Expert to join our team in Bogotá for a chat support role. In this role, the CSR will have the opportunity to support a global leader in the entertainment and gaming industry, providing attention to Sony PlayStation players from different countries through chat interactions to solve doubts, make clarifications, modifications, or cancellations of any products or services. The representative will aim to help players with their problems in a professional manner, guaranteeing a great customer experience.

Requirements

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with advanced English proficiency (C1), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability.

• Minimum education: High School / Secondary Education

What we offer

• Work schedules of 40 hours per week designed to support work-life balance
• Performance-based bonuses to reward your results and commitment: 15%
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.

Other

• At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

years of experience Keywords: experto, profesional, professional, expert, apoyo, support, soporte