Bilingual Tech Expert, English B2, Remote Bogotá — WAH

We're looking for a Bilingual Customer Expert to join our team remotely. In this role, you'll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. You'll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

· Let's Talk About Benefits:

• Work schedules of 42 hours per week*, designed to support work-life balance.
• Performance-based bonuses* to reward your results and commitment.
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.

*Terms and conditions apply.

Work Location

Remote anywhere in the city of Bogotá

Profile: Customer service agent for technical support/maintenance line for devices such as printers, scanners, computers, etc.

*Preferable: 6 Months of previous work experience in Customer Service.

• Technician or technologist in systems.

• Required: Basic knowledge regarding Technology Support Hardware

· This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

· At TP, we champion diversity, equity, and inclusion in every connection.

We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

· Make a difference with the TOP Team!.

-Requirements-

• Minimum education: High School / Secondary Education
• years of experience
• Age: From 18 years old

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