Support Analyst II

JOIN TP AS Support Analyst II - Bogotá!

TP is a global digital services company for businesses. Our global scale and local presence allow us to be a force for good by supporting our communities, our clients, their consumers, and the environment. We offer advanced and digitally powered business services to help the world's best brands optimize their operations in a meaningful and sustainable way.

What will your functions be?

• Manage mass tasks (growths, transfers, and removals) required by the company in Nearshore operations, according to the scheduling and times established for their correct execution.
• Be the main point of contact for the IT Vice Presidency for the attention of incidents and requests through the Service Center via established channels (ServiceNow, corporate email, and corporate cell phone), complying with defined protocols.
• Execute configurations and provide first and second-level technical support in hardware and software to the computing equipment of the physical plant or virtual environment of the Nearshore campaigns, ensuring compliance with SLAs and quality standards.
• Ensure the availability and correct functioning of training and meeting rooms to facilitate the proper development of activities.
• Accompany, document, and support tests of new services, new exchanges, and IT infrastructure projects in the assigned campaign.

Requirements:

• High school graduate, finishing studies as a technician, technologist, or professional in electronic engineering, telecommunications, systems, or IT-related areas.
• Experience: Minimum 1 year in similar End User Support roles, preferably in the Technology and IT Operations sector.
• Technical knowledge: English level B1.
• Desirable knowledge: Networking fundamentals (LAN/WAN networks), hardware diagnosis, VoIP, office automation, documentation, and process standardization.
• Desirable knowledge: Operating Systems Windows / OS X / Linux, Citrix, VmWare, Windows Server (Evaluated during the interview).

What we offer:

• Indefinite term contract.
• On Site Bogotá.
• Growth opportunities in a global environment.

If you are proactive, like working in a team, and want to be part of an environment of constant learning, we are waiting for you!

Apply now and take the next step to join TP, the best Great Place To Work in Colombia!.

-Requirements-

• Minimum education: High School / Secondary Education
• 1 year of experience
• Knowledge: Networking
• Keywords: analyst, apoyo, support, soporte