Customer Expert English - Jakarta

A Customer Expert is responsible for delivering excellent customer service and ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about products or services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints professionally and efficiently.
• Identify customer needs and offer appropriate solutions.
• Follow up on unresolved issues to ensure customer satisfaction.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to resolve customer concerns.
• Meet service quality standards and performance targets.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Customer-oriented mindset.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and customer support tools.
• Good command of English

Preferred:

• Previous experience in Customer Service, Customer Support, or Hospitality.
• Experience working with international customers is a plus.