Bus Captain (CCP for Public Transport Professionals)

SUMMARY:

Every passenger enjoys a smooth and pleasant journey. That is why our Bus Captains are the core of what we do at Tower Transit Singapore. Our Bus Captains bring our passengers safely to their destination, all this whilst ensuring that proper bus fares are collected. They are professionals who work with pride and keep Singapore moving.

PRINCIPAL RESPONSIBILITIES ANDAUTHORITIES:

• Safe operation of the bus;
• Drive to the public timetable, not running early or late, unless driving conditions and safety considerations impact journey times;
• Communicate with the Operations Control Centre for instructions when there is a potential timing impact to journey times;
• Ensure the bus destination is correct for the journey being undertaken;
• Comply with bus ticketing procedures and ensure the correct operation of the bus;
• Ensure proper payment of bus fares;
• Provide a high standard of customer service at all times, positively influencing the customer experience;
• Assist passengers with information regarding journey options or factors that may influence their journey;
• Assist passengers with disabilities, including helping with boarding and alighting using ramps or lifts, and securing wheelchairs and other mobility devices to ensure their comfort and safety during transit.
• Act in a friendly and professional manner to customers, other employees and members of the public;
• Be on the alert for anti-social behavior or activities that may pose a risk to the security and safety of customers, employees and members of the public;
• Ensure adherence to company safety policies and procedures at all times, whilst in service and moving within the bus depot and interchanges. This includes (but is not limited to) observing speed limits, wearing a high visibility safety vest and completing apre-service vehicle check before taking a bus into service;
• Ensure health, safety, security, welfare, environmental and fire safety arrangements policies and procedures are strictly adhered to;
• Report all accidents and incidents using the Company’s reporting procedures; and
• Comply with the rules governing driving hours and rest periods for bus captains and advise operations supervisors of any potential conflict with abiding by the respective legislation and EBA obligations.

SKILLS, EXPERIENCE, CONDITIONS SPECIFICATION:

• Valid Certificate 4/ 4A driving license
• Valid Omnibus/ Bus Driver’s Vocational License (Company sponsor for suitable candidate without ODVL)
• Secondary 2 education/WPL Level 3, or an equivalent
• High standard of safe driving skills and behavior;
• Demonstrated record of exceptional customer service, exhibiting compassion and empathy for persons with disabilities;
• Detailed knowledge of the “HOT” process and other security procedures and protocols; and
• Professionally presented.