Bilingual Commercial Analyst III

Responsible for the commercial management of large-scale international accounts, ensuring daily alignment with clients, monitoring operational performance, conducting commercial rituals, and supporting negotiations. Acts as the central point between internal areas and the client, ensuring deliveries, clear communication, and the evolution of strategic projects.

Responsibilities and assignments

• Manage large-scale international accounts, conducting daily routines, operational alignments, performance monitoring, and sustaining critical indicators (revenue, average ticket, volume, SLA, returns, weight, pricing, and losses).
• Execute commercial and operational analyses, transforming data into clear directions for clients and internal areas, in addition to producing executive materials for weekly and monthly rituals.
• Act as the central point between Commercial, Operations, TI, Finance, Risk, and CX, ensuring the deployment of actions, the regularization of processes, and well-documented alignments.
• Support negotiations and strategic projects, preparing scenarios, evaluating financial impacts, reviewing contracts, monitoring integrations (API/CTE/tracking), and subsidizing area decisions.
• Conduct proactive relationship management with the international client, with clear communication, complete recording of agreements, structured follow-up, and risk anticipation.
• Act as a commercial reference for the team, assisting in process organization, communication standardization, and doubt resolution.

Requirements and qualifications

Completed higher education; Intermediate Office Package; Advanced English, to conduct meetings and alignments.

It will be considered a differential:

Experience in Customer Service / Customer Success, acting in relationship management, SLA, and indicator analysis. Data Bricks/Data Lake

Additional information

At Total Express, diversity is a commitment to all our employees, partners, and clients with the objective of eliminating barriers, deconstructing stereotypes, promoting equal opportunities, and celebrating the richness of our differences. We want to create an environment where everyone feels comfortable being authentic and where diversity is cultivated and respected at all levels.

Movement is part of our identity. And here at Total, we are always looking for new ways to value and support the growth of our employees.

Get to know the benefits we offer

• Vale Refeição.
• Vale transporte or Estacionamento.
• Birthday day off in your birthday month.
• Health plan with zero cost for the employee on the monthly administrative fee, deducting only the coparticipação.

It is extensive to children, spouse, or partner, including same-sex, with reduced cost.

• Dental plan extensive to children, spouse, or partner, including same-sex.
• Life insurance, including funeral assistance, with zero cost.
• TotalPass.
• We are a Citizen Company, and therefore you will be entitled to extended leaves. Paternity: 5 days by law + 15 days Citizen Company/ Maternity: 120 days by law + 60 days Citizen Company.
• The best moment of the year: annual bonus or PPR - According to the current policy.

Besides all this, you will have:

• The opportunity to live in an environment that will respect your personality, your way of being, and your style of dressing (shorts, sneakers, etc.).
• Internal and external professional/educational development programs.
• Participation in our internal selection processes.
• Opportunity to help us with our social projects.

*According to the job location and the eligibility policy of the position.