Global UX Researcher

About the team you will join

• Toss's Global UX Researcher belongs to the UX Researcher chapter and works closely with the organizations in charge of global markets within the Global Division to build Toss's global services based on an understanding of global users.
• The UX Researcher chapter collaborates with all teams that need the voice of the user. We primarily work closely with product teams, and rather than just working on a request-based structure, we also proactively propose ideas if we identify problems within the service.

What you will do upon joining

• Discover problems faced by global users and deliver the voice of the user, which Toss makers might miss, to the product.
• Directly design and conduct user interviews and various UX research targeting global users.
• Deeply understand the culture and user context of each country and, based on this, suggest the direction the product should take and points for improvement.
• Investigate global user experiences using appropriate research methodologies for the situation, such as Usability Testing (UT), In-depth Interview, Focus Group Interview (FGI), and surveys.
• Collaborate closely with various makers, such as global Product Owner and Product Designer, to create competitive product experiences in the global market.
• Go beyond just supporting the product; propose and create better services together from the perspective of global users.

Who we are looking for

• Someone who has experience discovering insights through research targeting global users in digital products and verifying them.
• Someone who can use the optimal research methodology for the situation, including global user interviews, and can effectively share research results with the team to suggest the product's direction.
• Someone who possesses native-level English communication skills and, beyond simple language proficiency, has the communication skills to understand the culture and context of global countries and collaborate and persuade global users and various stakeholders smoothly to improve the product.

Please note

• We mandatory review portfolios during the document review process.
• In your portfolio, please specifically include practical projects where you directly designed and conducted research to improve global user experience. Research projects or side projects are not suitable as application examples.
• It is helpful to explain in detail the process of how you set goals and conducted research, focusing on the process of Problem Definition - Hypothesis Setting - Research Design & Verification - Result Derivation. Please also specifically talk about what you learned during that process.
• Since language proficiency is important for this position, an interview to verify English proficiency will be conducted following the document screening stage.

The journey to joining Toss

• Application Submission > English Interview > Job Interview > Culture Fit Interview > Reference Check > Compensation Negotiation > Final Offer & Onboarding