Global UX Researcher

Tell you about the team you will join

The Global UX Researcher at Toss belongs to the User Research team within the Design chapter, which includes design roles.

The User Research team collaborates with all teams that need the voice of the user. We primarily work closely with product teams, and we do not work solely in a structure where we receive research requests; if we sense a problem within the service, we also proactively propose solutions.

Toss is creating products that are loved in the global market. To this end, we have established legal entities in Singapore and Australia and are continuing our challenge into the global market.

To succeed in the global market, understanding the culture and context of each country is more important than anything else. Therefore, based on a deep understanding of overseas users, we focus on designing user experiences that reflect the culture and context of each country.

Upon joining, you will collaborate with various makers, including global Product Designers and Product Owners, to reflect the voices of overseas users in the product and work together to create product experiences that can succeed in the global market.

Tasks you will perform upon joining

Discover problems of global users and deliver the voice of the user to the product, which Toss makers might miss.

Directly design and conduct user interviews and various UX research targeting global users.

Deeply understand the culture and user context of each country and, based on this, propose the direction the product should take and points for improvement.

Investigate global user experiences using research methodologies suitable for the situation, such as Usability Testing (UT), In-depth Interview, Focus Group Interview (FGI), and surveys.

Collaborate closely with various makers such as global Product Owners and Product Designers to create competitive product experiences in the global market together.

Go beyond just a supporting role for the product and work together to propose and create better services from the perspective of global users.

We want to work with someone like this

We need someone who has experience discovering insights through research targeting global users in digital products and verifying them.

You must be able to use the optimal research methodology suitable for the situation, including global user interviews, and be able to effectively share research results with the team to suggest the direction of the product.

Based on native-level English communication skills, you need communication skills that go beyond simple language proficiency to understand the culture and context of global countries, and be able to collaborate and persuade global users and various stakeholders smoothly for product improvement.

Please make sure to check

We mandatory review portfolios during the document review process.

In your portfolio, please specifically include practical projects where you directly designed and conducted research to improve global user experience. Research projects or side projects are not suitable as application examples.

It is good to explain in detail the process of how you set goals and in what way you conducted research, focusing on the process of Problem Definition - Hypothesis Setting - Research Design and Verification - Deriving Results. Please also talk specifically about what you learned in that process.

Since language proficiency is important for this position, an interview to verify English proficiency will be conducted following the document screening stage.

The journey to joining Toss

Document Submission > English Interview > Job Interview > Culture Fit Interview > Reference Check > Compensation Negotiation > Final Offer and Joining