Global UX Research Program Manager

About the team you will join

• The Global UX Research Program Manager works within the team preparing Toss's global services.
• Toss is preparing to deliver 'easy and intuitive finance for everyone' to users in more countries beyond Korea. Based on a deep understanding of overseas markets and users, our goal is to create services that naturally blend into the culture and context of each country.
• To succeed in the global market, it is crucial to deeply understand local markets and users. To this end, we are designing research infrastructure where global user data and insights can be continuously accumulated and establishing the mid-to-long-term direction for global user research.

Responsibilities you will undertake

• You will be responsible for optimizing global research processes for efficient research execution and identifying and improving inefficient areas.
• You will establish sharing processes so that insights can be utilized and create an environment where the organization can easily access and use them.
• To establish a research culture and strengthen capabilities within the organization, you will create and operate educational programs to learn research methodologies and practical application methods.
• This position involves optimizing internal research processes, including user recruiting and operations, and leading the planning and improvement of research tools and programs.

Who we are looking for

• You need experience in defining problems independently and creating or improving new processes within an organization. You must be able to set priorities and allocate resources amidst various stakeholders.
• You need English proficiency required to communicate with overseas partners via email and to schedule interviews with global customers.
• As an operations specialist with a basic understanding of research, you need experience managing research operations. (e.g., research tool improvement, training, process optimization, recruiting operations, etc.)
• You need the ability to set priorities and distribute resources independently amidst various interests.

Recommendations for your application

• When applying, please submit your resume and a portfolio including the following information as a requirement.
• Please describe any experience where you directly improved processes or established new standards and guides to solve inefficient problems during the research operation process.
• Please describe any experience coordinating problems while interacting with various customer types, such as foreigners, seniors, business owners, or the visually impaired.
• Please describe any experience where you proactively solved problems in situations where interests conflicted.
• It is even better if you focus on what kind of considerations or attempts you made during the process and what you learned from them, rather than just the results obtained through those experiences.*

The journey to joining Toss

• Application > Job Interview > Culture Fit Interview > Reference Check > Compensation Negotiation > Final Offer and Onboarding