IT Administrator

Provides administration support to the IT Operations Team that is deployed at the customer site.

Responsibilities: (Describe the important end results of the job, i.e., what has to be achieved and why. Start with the most important and number each one separately)

• To submit the service request tickets in ITSM when requested by the support teams or clients,

track and ensure they are completed to meet pre-defined turnaround time.

• To help and assist in tracking the clean laptop counts.
• To help and assist in scheduling appointments for various activities.
• To keep track of the asset inventory in the storeroom.
• Any other ad-hoc duties as required and assigned in relation to the administration support.

Requirements: (Indicate the qualifications, education, associated training, background knowledge, skills and attributes to perform the job competently)

• Basic knowledge in using ITSM tool will be an added advantage.
• Proficient in MS Word, Excel and PowerPoint.
• Good communication skills in both oral and written.
• Basic technical skills in End User Computing Devices (EUCD) will be an added advantage.
• At least 1 year of experience in similar job capacity.