Data Center Operator -SD
Must-have:Security
- Actively monitoring data centre systems, including servers, network devices, storage systems.
- Monitoring and recording environmental conditions within the data centre, such as temperature, humidity, and power usage. Ensure aircon is in healthy state.
- Ensuring compliance with physical security procedures, managing access control, and managing CCTV and security access.
- Eye-ball checking of system faults and failures
- Coordinate all works in the data centre – eg. packing tapes for transport, preparing for incoming or outgoing equipment with DC Facility Management.
- Escorting engineers/customers when required.
- Onboarding and offboarding customers when required.
- Troubleshoot and escalate issues according to escalation matrix and procedures.
- Respond to calls and emails from Operations Managers, customers, etc.
- Return to HQ on adhoc basis when requested.
- Maintaining accurate records of data centre operations, including access logs, environmental data, and incident reports.
- Any other duties as assigned by management.
Requirements:
(Indicate the qualifications, education, associated training, background knowledge, skills and attributes to perform the job competently)
- Possesses minimum NITEC in IT related discipline or Recognized Diploma in Electrical / Electronic / Computer Engineering / Information Systems
- Preferable 3 years’ experience in Data Center Operation
- Possess excellent oral and written communication skills
- Good customer service aptitude, and strong work ethic.
- 12-hour shift arrangement, according to rosters in a 24x7 environment. May swap shifts with colleagues when there are unforeseen circumstances. Eg. medical or family emergencies.
- Good technical knowledge on Data Centre monitoring tools.
- Working knowledge of Data Centre Mechanical & Electrical for operation.
- Basic knowledge of Windows Server operating system and network infrastructure.
- Basic knowledge on Windows 10 and M365 apps (Excel, Word, outlook, sharepoint, etc)
- Self-driven and able to work independently