Account Executive

Responsibilities Be the go-to person for customers and build close partnerships to understand their requirements, pain points, and budgets in order to propose suitable solutions

Maintain and strengthen relationships with existing and prospective clients

Provide market feedback, industry trends, and competitor insights to internal solution architects and developers to ensure relevance and competitiveness of solutions

Assist the Department Director in preparing tenders, proposals, quotations, and participating in customer negotiations

Management of service requests, change requests, contract variations

Management of project payment milestones

Management of vendors and liaising with project team on licenses procuring

Plan, implement, and track initiatives to achieve sales targets for assigned products and solutions

Maintain basic customer relationship management (CRM), including updating client contact records and providing bi-weekly sales forecasts and activity updates to management

Coordinate with internal teams to ensure smooth delivery and customer satisfaction

Handle customer enquiries and provide timely follow-up support

Requirements Diploma or Degree in Business, Marketing, IT, or related field

Good communication and interpersonal skills

Strong customer service and relationship management abilities

Organized, proactive, and able to multitask

Proficient in Microsoft Office applications

Prior experience in account management, sales, or business development is an advantage

Able to work independently and as part of a team