Front Office

ADMIN

TOPGYM BALI is looking for a professional, friendly, and organized Front Office Admin to join our team.

JOB DESCRIPTION

1. As a Front Office Admin, you will be responsible for managing the front desk, assisting members and guests, handling administrative tasks, and ensuring smooth daily front-office operations.

Key Responsibilities:

1. Welcome and greet members, guests, and visitors in a friendly and professional manner.
2. Handle member check-in and check-out procedures.
3. Provide information regarding gym memberships, facilities, classes, promotions, and services.
4. Assist prospective members with membership inquiries and registration.
5. Handle membership administration, including new registrations, renewals, freezes, cancellations, and updates.
6. Manage front-office cash transactions and ensure accurate daily records.
7. Operate and update the gym's membership/POS system.
8. Respond to member inquiries through WhatsApp, phone calls, and other communication channels.
9. Handle complaints and member concerns professionally and coordinate with the relevant department when necessary.
10. Maintain accurate administrative records, reports, and daily front-office documentation.
11. Coordinate with the Operations, Sales, Finance, and Coaching teams regarding member-related matters.
12. Monitor and maintain the cleanliness, organization, and professional appearance of the reception area.
13. Assist with daily operational tasks and administrative requirements as assigned by the supervisor or management.
14. Ensure all front-office procedures and company policies are properly followed.

REQUIREMENTS

1. Minimum 1 year of experience in Front Office, Receptionist, Admin, Customer Service, Hospitality, Fitness, or a related position.
2. Good command of English, both verbal and written.
3. Excellent communication and interpersonal skills.
4. Friendly, professional, and customer-oriented personality.
5. Well-organized and detail-oriented.
6. Able to handle administrative tasks and basic computer systems.
7. Able to work independently as well as part of a team.
8. Able to work in a fast-paced environment.
9. Willing to work on weekends and public holidays according to the assigned schedule.
10. Experience in a gym, fitness, hospitality, or wellness environment will be an advantage.

WE OFFER

• Competitive salary
• Meal & transportation allowance
• Service charge
• BPJS Kesehatan & Ketenagakerjaan
• THR
• Annual leave
• Professional and supportive working environment
• Opportunity to grow within the Topgym team

Skills: Restaurant Reception, Teamwork, Customer Engagement, Reception Consultation, Microsoft Office, Conference Reception, Scheduling, Customer Service, Hotel Reception, Problem Solving