UX Designer - AI Experiences (m/f/d)

TOPdesk

TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,000 customers worldwide. For our Kaiserslautern office, founded in 2004, we are looking for a UX Designer (AI) (m/f/d).

Your environment

At TOPdesk’s headquarters in Kaiserslautern! As a UX Designer, you’ll join a multidisciplinary product development team, collaborating closely with Product Managers, Engineers, and other Designers and work on AI-powered features to build the next generation of ITSM platforms. You’ll work in an environment that values creativity, user-centric thinking, and teamwork, with colleagues based in the Netherlands, Germany, and Hungary. You will report to a UX Manager and regularly engage with the Design System team and other stakeholders.

Your Job

Rapid prototyping, testing and refinement of new AI-powered concepts and product experiences, such as the creation and governance of AI agents, turning emerging AI capabilities into valuable solutions for real customer problems

Responsibility for the entire design process from initial discovery to final delivery

Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences

Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods

Facilitation of collaborative ideation and problem-solving with teammates and stakeholders

Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed

Validation and refinement of designs through feedback gathering, usability testing, and data analysis

Delivery of clear communication and comprehensive handover documentation for seamless developer implementation

Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes

Contribution to raising UX maturity and improving design processes across the organization

Continuous monitoring of emerging trends, tools, and best practices within the UX field

Your profile

You have 5+ years of professional experience in UX design (medior/senior capacity)

You have a bachelor’s degree or vocational qualification in design, HCI, or a related field

You have hands-on experience designing and shippig AI-powered features or products that are used by real customers

You have shipped and measured the success of AI-powered feature from a human-centered design perspective

You can advise other designers on best practices for designing and evaluating AI features, based on your learned experience

Your portfolio includes at least one shipped AI-powered product experience and clearly demonstrates your role, design decisions, learnings, and impact

You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma and/or vibe coding

You have experience working with or contributing to design systems

You can validate designs through research, usability testing, and feedback

You bring strong collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers

You are proficient in English, ensuring clear communication across teams

You are passionate about accessibility, inclusivity, and solving complex design challenges

You have a proactive mindset and a drive for continuous improvement

What we offer

Permanent employment contract and 30 days of annual vacation

Pleasant working atmosphere with flat hierarchies

Open working atmosphere in an international environment

Flexible working hours within a modern working environment

Possibility to work remotely

Well-founded onboarding by a buddy

Time for individual training opportunities to further develop your personal strengths

Joint employee events and team building measures

Employee subsidy for gym membership

Company health measures such as health days or fresh fruit

Free drinks (coffee, tea, water)

Gifts on special occasions, e.g. anniversary

Monthly tax-free payment in the form of a Mastercard

Possibility of time off (sabbatical)

Quality time together (table football, table tennis table, massage chair)

Corporate benefits

Vacation bonus

Are you interested?

If so, send us your CV and a cover letter using the job application form. If you have any questions, your contacts Fabienne Even and Michelle Dhom are available by e-mail at jobs@topdesk.de or by phone at +49 (0) 63162400-444 .

• We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity.