Customer Service and Business Development Executive

About the company

Our client, a freight forwarder is looking for a Customer Service and Business Development Coordinator to join their office in Basildon.

Your tasks

The successful candidate will be responsible for managing customer quotations, following up on pricing opportunities, and maintaining communication with customers via email and telephone. They will also manage a shared mailbox, ensuring enquiries are allocated and actioned efficiently while delivering a high level of customer service.

In addition, the role will support management with identifying potential customer leads to help grow our client base. Responsibilities will include creating customer rate cards, maintaining client-specific spreadsheets, and assisting with various administrative and sales support activities.

Cross-training with other departments will be required to provide support during holiday periods and to develop a broader understanding of the business. Full training will be provided for all aspects of the role.

Requirements

We are looking for an enthusiastic and career-focused Customer Service & Business Development Coordinator to join our growing team. This role would suit someone with strong customer service experience who enjoys building relationships and supporting business growth.

Key Requirements

• Previous customer service experience.
• Strong communication skills, both written and verbal.

• Organised with good attention to detail.
• Confident using Microsoft Office and spreadsheets.

• Proactive approach with an interest in business development.
• Enthusiastic, motivated, and looking to build a long-term career.

What we offer

This position offers excellent development opportunities for the right individual, with a strong focus on training, growth, and internal progression