E-Commerce Assistant

Your tasks

1. Digital Marketing & Content Creation

• Assist in planning and executing digital marketing campaigns across social media, email marketing, paid advertisements, and online promotions.
• Create engaging social media content to increase brand awareness, customer engagement, and sales.
• Monitor campaign performance and identify opportunities to improve marketing results.

2. E-Commerce & Online Store Management

• Update website content, product information, promotional banners, and product listings on online marketplaces such as Shopee and Lazada.
• Coordinate online campaigns and promotional activities to increase store visibility and sales.
• Monitor inventory levels, track stock availability, and coordinate stock replenishment when necessary.
• Ensure product descriptions, pricing, and promotional information remain accurate and consistent across all sales channels.

3. Order Processing & Customer Service

• Process daily online orders, including picking and packing, preparing invoices, and coordinating deliveries and courier pickups.
• Respond to customer enquiries through live chat, WhatsApp, email, social media, and e-commerce platforms.
• Provide friendly, timely, and professional customer support.
• Monitor order fulfilment and assist in resolving delivery, order, and product-related issues.

4. Daily Operations & Administrative Support

• Coordinate with internal teams, suppliers, and service providers to ensure smooth daily operations.
• Assist with stocktaking, inventory checks, stock reconciliation, and related documentation.
• Provide administrative support for e-commerce activities and general business operations.
• Assist with ad hoc tasks and special projects as required.

Requirements

• Diploma or Degree in Marketing, Business Administration, E-Commerce, Digital Marketing, or a related field.
• Good organizational skills, attention to detail, and the ability to manage multiple tasks effectively.
• Proactive, responsible, and able to work independently as well as collaboratively in a team.
• Good written and verbal communication skills, with a strong customer-service mindset.
• Willingness to learn new tools, embrace new technologies, and adapt to a fast-paced working environment.