Service Planning & Operation Specialist (m/f/d)

TOMRA was founded in Norway in 1972 and is one of the leading providers of reverse vending automation in the food and beverage retail industry. Today, we operate in over 80 markets worldwide and work according to our core principle "Let's work together for the planet." Through our empty container collection systems, we help protect our planet by minimizing plastic and waste pollution. Our experience and continuous development facilitate recycling for the industry, system owners, retailers, and consumers, contributing to a more sustainable planet. We are currently looking for a person for the position of: Service Planning & Operation Specialist The person employed in this position would be responsible for the effective planning and coordination of field service technicians' activities, ensuring optimal technician utilization, fulfillment of SLA terms, and efficient management of service orders. This position requires close cooperation with technicians, customers, warehouses, and other company departments to ensure high-quality services and customer satisfaction.

Scope of responsibilities: Planning and coordination of service work. Managing the execution of service orders. Supervising SLA fulfillment. Cooperation with customers and other departments. Support for additional operational activities. Monitoring performance indicators and reporting. Support in installation and relocation orders of equipment. Support in machine inspection orders.

Requirements: Ability to work with MS Office, including intermediate knowledge of Excel. Basic knowledge of purchasing, logistics, and production processes. English language proficiency at a minimum of B1 level (reading documentation, correspondence). Accuracy, independence, and openness to learning new tools. Proactive approach and problem-solving skills. Knowledge of IFS9 or other ERP systems is welcome.

We offer: Stable employment based on an employment contract. An attractive compensation package, including private healthcare and access to the MyBenefit Cafeteria platform. Life insurance on preferential terms. Subsidies for recreation. Subsidies for glasses. A paid employee referral program. A friendly team that supports TOMRA's development with passion, innovation, and responsibility. At TOMRA, we encourage freedom to innovate and take risks that lead to breakthrough solutions and breaking the mold. We value passion that focuses on achieving success and engages in its realization. We also believe in a responsible and safe approach that cares for our customers, products, and colleagues. We would like to hear from you even if you do not meet all the requirements, but believe that you strongly align with our values and can bring something special to TOMRA.