Restaurant Assistant Manager / Supervisor

Job Description | 职位说明

We are seeking a dynamic and hands-on Restaurant AssistantManager / Supervisor to support the Restaurant Manager in overseeing dailyfront-of-house operations. The successful candidate will lead the service team,maintain high operational standards, build strong guest relationships, andbring Tomacado’s distinctive floral dining experience to life.

我们诚聘一位积极主动、具备实务管理能力的餐厅副经理／主管，协助餐厅经理负责前厅日常营运。此职位将带领服务团队、维持高水平的营运标准、建立良好的顾客关系，并呈现花厨独特的花艺餐饮体验。

Key Responsibilities | 主要工作职责

1. Guest Experience and Service Excellence

顾客体验与优质服务

• Lead the front-of-house team in delivering warm, professional, and attentive service that reflects Tomacado’s floral dining concept.
• Maintain a visible presence on the restaurant floor and ensure guests receive prompt and thoughtful assistance.
• Monitor service standards and take immediate action to resolve service issues.

带领前厅团队提供热情、专业且细致的服务，展现花厨独特的花艺餐饮理念。 主动巡视餐厅楼面，确保顾客及时获得周到的服务。 监督服务质量，并及时处理服务过程中出现的问题。

1. Daily Restaurant Operations

餐厅日常营运

• Assist the Restaurant Manager in overseeing daily restaurant operations, including opening and closing procedures.
• Manage table assignments, reservations, service flow, and manpower deployment during each shift.
• Ensure the dining area, service stations, equipment, and guest facilities are clean, organised, and ready for operation.
• Monitor food and beverage service to ensure orders are delivered accurately and promptly.
• Handle cashiering, billing, membership points, cash reconciliation, and daily operational records accurately.

协助餐厅经理监督日常营运，包括开店及闭店程序。 负责座位安排、订位管理、服务流程及每个班次的人力部署。 确保用餐区、服务工作站、设备及顾客设施整洁有序，并符合营业要求。 监督餐饮服务，确保订单准确并及时送达。 准确处理收银、账单、会员积分、现金核对及日常营运记录。

1. Team Leadership and Staff Scheduling

团队领导与员工排班

• Supervise, motivate, and support service staff during daily operations.
• Prepare or assist with staff rosters, attendance monitoring, shift allocation, and leave planning.
• Conduct pre-shift briefings and communicate daily priorities, promotions, reservations, and special guest requirements.
• Lead by example and maintain a positive, respectful, and professional working environment.
• Support manpower planning and participate in the onboarding of new employees.

在日常营运中监督、激励并支持服务团队。 编制或协助编制员工排班表，并管理员工出勤、班次分配及休假安排。 主持班前会议，传达每日工作重点、促销活动、订位情况及顾客特殊要求。 以身作则，营造积极、互相尊重且专业的工作环境。 协助人力规划及新员工入职安排。

1. Staff Training and Development

员工培训与发展

• Train and coach service staff on standard operating procedures, menu knowledge, communication skills, upselling, and guest engagement.
• Observe staff performance and provide timely, constructive feedback.
• Identify training needs and support employees in improving their service and operational skills.
• Ensure all team members understand the restaurant’s concept, menu, promotions, and service standards.

培训及指导服务人员掌握标准操作程序、菜单知识、沟通技巧、销售推荐及顾客互动方式。 观察员工表现，并及时提供具有建设性的反馈。 识别员工培训需求，协助团队提升服务及营运能力。 确保所有团队成员了解餐厅理念、菜单、促销活动及服务标准。

1. Communication and Coordination

沟通与协调

• Work closely with the kitchen, bar, florist, and other operational teams to ensure smooth coordination and timely service.
• Communicate guest allergies, dietary preferences, special occasions, and other requirements clearly to the relevant teams.
• Coordinate the execution of promotions, private dining arrangements, group bookings, and special events.
• Report operational concerns, guest feedback, staffing issues, and maintenance requirements to management promptly.

与厨房、吧台、花艺及其他营运团队密切配合，确保沟通顺畅及服务及时。 清楚地向相关团队传达顾客的食物过敏、饮食偏好、特殊庆祝活动及其他要求。 协调促销活动、私人用餐、团体订位及特别活动的执行。 及时向管理层报告营运问题、顾客反馈、人事情况及维修需求。

1. Customer Relations and Complaint Handling

顾客关系与投诉处理

• Engage with guests, build positive relationships, and gather feedback on their dining experience.
• Handle enquiries, feedback, and complaints calmly, professionally, and in accordance with company procedures.
• Follow up on service recovery matters and take appropriate action to restore guest satisfaction.
• Support the development of customer loyalty and encourage repeat visits.

主动与顾客互动、建立良好关系，并了解顾客对用餐体验的反馈。 按照公司程序，冷静、专业地处理顾客咨询、意见及投诉。 跟进服务补救事项，并采取适当措施恢复顾客满意度。 协助提升顾客忠诚度，并鼓励顾客再次光临。

1. Sales and Business Performance

销售与业绩管理

• Support the achievement of restaurant sales, service, and operational targets.
• Lead the team in recommending menu items, promotions, beverages, private dining packages, and special-event offerings.
• Monitor sales performance and encourage appropriate upselling without compromising the guest experience.
• Assist management in controlling operating costs, minimising wastage, and improving productivity.

协助餐厅达成销售、服务及营运目标。 带领团队向顾客推荐菜品、促销项目、饮品、私人用餐套餐及特别活动服务。 关注销售表现，并鼓励团队在不影响顾客体验的前提下进行适当的销售推荐。 协助管理层控制营运成本、减少浪费并提升工作效率。

1. Hygiene, Safety and Compliance

卫生、安全与合规管理

• Ensure compliance with company policies, standard operating procedures, food-safety requirements, and workplace-safety regulations.
• Conduct routine checks on restaurant cleanliness, staff grooming, equipment condition, and service readiness.
• Ensure that food allergies and dietary requirements are communicated and managed appropriately.
• Report accidents, safety hazards, equipment faults, and compliance concerns promptly.

确保餐厅遵守公司政策、标准操作程序、食品安全要求及工作场所安全规定。 定期检查餐厅卫生、员工仪容、设备状况及营业准备情况。 确保食物过敏及特殊饮食要求得到适当沟通和处理。 及时报告事故、安全隐患、设备故障及合规问题。

Job Requirements | 任职要求

• Diploma, Degree or equivalent qualification is preferred.
• At least three years of relevant experience in the food and beverage or hospitality industry.
• Prior experience in a supervisory or team-lead position is preferred.
• Experience in a full-service or Western-style restaurant is an advantage.
• Good knowledge of restaurant operations, customer service, cashiering, and staff scheduling.
• Able to work independently and make sound operational decisions when required.
• Able to work shifts, weekends, and public holidays according to the duty roster.

持有 大专文凭，大学本科或同等学历者优先。 至少三年餐饮或酒店服务行业相关工作经验。 具备主管或团队领导经验者优先。 具备全服务式餐厅或西餐厅经验者优先。 熟悉餐厅营运、顾客服务、收银及员工排班工作。 能够独立工作，并在有需要时作出适当的营运决定。 能够根据排班安排轮班，并于周末及公共假期工作。

Skills and Attributes | 工作技能及个人素质

• Strong leadership, coaching, and communication skills with a hands-on management style.
• Service-oriented and committed to delivering excellent guest experiences.
• Strong problem-solving, decision-making, and conflict-resolution abilities.
• Good organisational, scheduling, and time-management skills.
• Sales-driven, with the ability to coach the team on recommendations and upselling.
• Detail-oriented, responsible, and able to maintain high standards.
• Able to remain calm and effective in a fast-paced environment.
• Positive, energetic, and passionate about the hospitality industry.
• Good teamwork and the ability to collaborate across departments.

具备良好的领导、培训及沟通能力，并能亲力亲为地带领团队。 具有良好的服务意识，致力于为顾客提供优质体验。 具备良好的问题分析、决策及冲突处理能力。 具备良好的组织、排班及时间管理能力。 具备销售意识，并能够指导团队进行菜品推荐及附加销售。 注重细节、认真负责，并能够维持高标准。 能够在快节奏环境中保持冷静并高效工作。 积极、有活力，并对餐饮服务行业充满热情。 具备团队合作精神，能够与不同部门有效协作。