Ensure prompt release of shipments from carriers/co-loaders.
Timely follow up, coordinate and communicate shipment information with relevant stakeholders, including subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices.
Meet customers’ specific clearance expectations and delivery timelines.
Maintain good relationships and provide excellent customer service to customers.
Correspond and follow up with origin whenever required.
Handle disputes on behalf of customers and/or shipping lines.
Fulfil KPIs set by the manager.
Handle cross-border road freight pricing and shipment activation.
Perform ad-hoc duties/tasks as assigned by the company.
Job Requirements
Possess ‘O’ Level, Professional Certificate/NITEC, Diploma in Logistics/Transportation, or equivalent.
Minimum 3 years of experience in handling sea import shipments within the freight forwarding industry.
Good command of English, strong communication skills and computer literacy, including MS Office.
Knowledge of TradeNet and CargoWise is a definite advantage.
Good customer service skills and a strong team player.
Meticulous, committed and a fast learner.
Positive, with a can-do attitude and the ability to work under pressure to meet deadlines.
