Engineer, Field Engineering
Your tasks
We are seeking for aspiring Engineer, Field Engineering to join our talented team. The ideal candidate will apply engineering principles and techniques to perform equipment engineering in a manufacturing environment, ensuring proper installations and maintenance of equipment to minimise production delay.
Job Responsibilities
- Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
- Perform continual improvement programmes, parts’ overhaul, preventive maintenance, modifications and repair works on equipment
- Serve as company liaison with customer on administrative and technical matters for assigned projects
- Coordinate logistics arrangements and with customer on equipment related matters
- Respond to customers’ complaints, provides time to solutions to resolve customers’ issues
- Monitors the performance of the product, provide regular update report and feedback on customer’s service requests
- Report common complaints of customers to management in order to address the situation for future reference
Requirements
Job Requirements
- Degree in Mechanical / Electrical / Electronics Engineering or its equivalent
- Minimum 10 years of relevant working experience in the semiconductor industry
- Strong communication and good interpersonal skills
- Meticulous, organized and resourceful team player, with experience in leading and managing teams
- Highly motivated individual with a genuine passion for supporting other’s growth and development
- Ability to work in cleanroom environment
- Willingness to work shift hours and/or be on standby after office hours, including weekends and public holidays