Executive / Senior Executive, Corporate Insurance Sales

Responsibilities:

This role is responsible for managing an assigned portfolio of existing Japanese corporate clients and overseeing the annual renewal of general (non-life) insurance policies. The incumbent will build long-term client relationships, understand clients' evolving business needs, and recommend appropriate insurance solutions and coverage enhancements.

1. Existing Client Portfolio Management (80–90%)

• Manage the annual renewal process for an assigned portfolio of Japanese corporate clients.
• Build and maintain strong client relationships to ensure excellent service and long-term customer retention.
• Understand clients' changing business needs (e.g. manpower changes, business expansion, coverage requirements) and recommend suitable insurance solutions.
• Gather and review relevant client information to assess changes in risk profile and coordinate appropriate coverage with internal stakeholders.
• Explain policy terms, coverage options, and renewal proposals to clients.
• Coordinate closely with internal departments to ensure timely and accurate policy renewals.

1. Business Development (10–20%)

• Support new business opportunities generated through referrals and internal sales teams.
• Respond to client enquiries and recommend suitable insurance solutions based on customers' business needs.
• Visit medium to large corporate clients when required (primarily for Senior Executive / Assistant Manager level).
• Identify opportunities to expand insurance coverage and cross-sell additional products within existing and prospective client accounts.

1. Other Responsibilities

• Liaise with Japan HQ regarding insurance programmes, reporting and other related matters when required.
• Support claims servicing department to facilitate the claim process and try to maximize clients’ satisfaction.
• Perform any other ad hoc duties assigned.

Requirements:

• Experience in client-facing sales, account management, relationship management or customer service roles.
• Strong communication and relationship-building skills with a customer-focused mindset.
• Experience in commercial/general (non-life) insurance including corporate client management (CGI certification is required).
• Experience in interacting with Japanese-speaking clients and coordinating with Japan headquarters is preferred but not mandatory. Candidates from customer-facing backgrounds who are keen to build a career in the insurance industry are also welcome to apply.