Customer & order specialist

Do you want to make a difference in a role involving customer service, order management, and SAP in an international biotech company in Lund? Do you want to work in an international biotech company in Lund where customer service, order management, and personal responsibility characterize the daily routine? As a Customer Service & Order Specialist, you will receive a long-term temporary position for up to 1.5 years in a varied role with many contact surfaces. You will work closely with customers, sales representatives, and the headquarters in Germany and handle orders, deliveries, payments, and follow-ups. Here, you will experience an independent way of working, an international environment, and the opportunity to contribute to a company that provides products and services for research, laboratories, and clinical environments.

Your employment offer Here you are offered a varied and independent role in a German-owned biotech company with a Nordic headquarters in Lund. You will become a central part of the daily operations and get to work in an environment where service, structure, and initiative are truly appreciated. The role is suitable for you who enjoy owning your questions from start to finish and who want a job where no two days are the same.

Your tasks In this role, you will work with customer service, order management, administration, and sales support in close cooperation with colleagues in the Nordics and with ongoing contact with the headquarters in Germany. Examples of tasks:

• Drive the order flow from registration to follow-up and delivery.
• Register, manage, and follow up on orders in SAP.
• Ensure correct customer information and order documentation in CRM.
• Maintain an ongoing dialogue with customers, sales representatives, and the headquarters in Germany.
• Follow up on deliveries and backordered products, as well as handle questions that require further follow-up.
• Work with the webshop, price agreements, and catalogs.
• Handle invoice follow-ups and simpler invoice-related questions.
• Support sales representatives with documentation, coordination, backup, and support.
• Act as a contact person for questions related to the CRM system.
• Support sales representatives with documentation and administration in connection with public procurement according to LOU.
• Ensure that information, documentation, and follow-up are correct in the relevant systems and processes.

Worth knowing This is a long-term temporary position of approximately one year, full-time, based at the company's Nordic headquarters in Lund. Approximately 10 people work at the office, and there are a total of around 25 colleagues in the Nordic organization. The company is German-owned and operates within biotech with products and solutions for research, laboratory operations, and clinical environments. Here you will work in an international organization where contact with the headquarters in Germany is a natural part of everyday life.

Our expectations We are looking for you who have experience in customer service, order management, administration, or a similar coordinating role. You have previously worked in SAP and are confident with order management in the system. Good system proficiency is important, and you have experience working with CRM and the Office suite. You need to have very good knowledge of English, both spoken and written, as a large part of the communication takes place in English with customers, colleagues in the Nordics, and the headquarters in Germany. Swedish is not a requirement but may be useful in certain customer dialogues. German is a merit. As a person, you are self-driven, proactive, and confident in taking responsibility for your questions. You do not wait for someone else to drive the work forward, but instead take your own initiatives, seek information, and follow up until the question is resolved. You are service-minded, communicative, and confident in contacting customers, sales representatives, or colleagues in Germany when needed. To thrive in the role, you need to be able to prioritize, keep track of details, and simultaneously act quickly when something needs to be resolved.

Interested? Recruitment is carried out in collaboration with the recruitment and consulting firm Talent Navigation Group (TNG) which, through unbiased recruitment, staffing, and interim solutions, helps employers with talent supply – faster, more objectively, and with new perspectives that drive growth. We look forward to receiving your application with a CV or LinkedIn profile, and without a cover letter. Note that we do not accept applications via email, but you are always welcome to email the recruiter with questions. After the application is submitted, we will anonymize your personal data and ask you to complete a few recruitment tests before we make an initial objective assessment. Of course, you will receive more information about each step when it is time, and as soon as you have submitted your application, you can follow it in real time via our website. Please note that we conduct selections continuously, and the position may therefore be filled before the application deadline. A warm welcome!