TRAINING SPECIALIST
Job Summary
The Training Specialist is responsible for planning, developing, coordinating, and delivering training programmes for internal employees and external trainees. The role focuses on enhancing technical knowledge, product expertise, professional competencies, and practical skills while ensuring effective training delivery, trainee engagement, and programme administration.
Job Description & Responsibilities
- Training Programme Development
- Identify training needs for internal employees and external trainees.
- Develop structured training programmes, course outlines, training materials, and assessment tools.
- Prepare presentations, training manuals, practical exercises, and learning resources.
- Review and update training content based on industry developments and organisational requirements.
- Establish training schedules, learning objectives, and evaluation methods.
- Internal Employee Training
- Provide product knowledge, technical, operational, and customer service training.
- Support employee skills development and continuous improvement initiatives.
- Monitor training effectiveness and recommend improvements.
- External Training & Facilitation
- Conduct training programmes, workshops, and practical sessions for external trainees, clients, business partners, contractors, and other participants.
- Deliver training on relevant topics, including interior design, renovation processes, cabinetry systems, materials, and industry practices.
- Facilitate classroom-based, online, and hands-on training sessions.
- Provide practical demonstrations, guidance, and instruction to trainees.
- Assess trainee performance and provide constructive feedback.
- Ensure a positive and professional learning experience for all participants.
- Training Administration & Coordination
- Manage trainee registration, enrolment, attendance, and training schedules.
- Coordinate training venues, equipment, materials, and logistical arrangements.
- Maintain accurate training records, assessment results, and completion documentation.
- Prepare training certificates and related documents where applicable.
- Liaise with internal departments, external trainers, suppliers, and training partners.
- Prepare regular training reports and programme updates for Management.
- Training Quality & Compliance
- Evaluate training effectiveness through assessments, feedback, and performance reviews.
- Monitor trainee progress and identify areas requiring additional support.
- Ensure training programmes comply with company policies, safety requirements, and applicable regulations.
- Support training-related accreditation, certification, and audit requirements where applicable.
- Recommend improvements to training methods, materials, and programme delivery.
- External Training & Business Support
- Assist in identifying opportunities to expand external training programmes.
- Support the preparation of course proposals, training schedules, and programme information.
- Coordinate with external organisations and clients regarding training requirements.
- Assist with training-related promotional activities and participant enquiries.
- Maintain professional relationships with trainees and external stakeholders.