IT Operations Leader Systems or Software Engineer - Bogota

IT OPERATIONS LEADER (Systems and Software)

IT Operations and Corporate Support Leader (On-site)

We are looking for a Systems Administrator (SysAdmin) expert in governing technological ecosystems to join a major Multinational in Bogotá. Your mission: you will manage logical security (Google Workspace, SAP, Moodle, Hubspot), guarantee the agile resolution of internal incidents, and be the relentless auditor who demands that our external providers comply with their infrastructure SLAs. If you are passionate about resolutive operational support, cybersecurity, and B2B infrastructure control, we want to meet you! (Requires 100% on-site modality). English B2+ is indispensable as a requirement or C1 preferably.

IT Operations Leader

Systems or software engineer responsible for the technical support of the entire company and the administration of critical platforms.

Your challenges:

• Provide resolutive technical support to the internal team (Resolution goal of 95%).
• Create, audit, and revoke access in SAP, Moodle, Google, and CRM (Zero security breaches).
• Audit and escalate failures to our external technological providers (Azure, ERP).

Requirements:

Systems Engineer or related with more than 7 years of experience as a SysAdmin, IT Support, or Infrastructure Coordinator. 100% on-site work in Bogotá.

Academic Background: Professional graduate in Systems Engineering, Informatics Engineering, Network and Telecommunications Engineering, or related careers.

Trajectory and Experience: Minimum 7 years of corporate experience performing as an IT Coordinator, Systems Administrator (SysAdmin), Infrastructure Leader, or Corporate Technical Support Leader.

Technical Knowledge (Do): Solid technical experience in Identity and Access Management (IAM), basic/intermediate administration of ERPs (especially SAP Business One), administration of CRMs, e-learning platforms, and control of Service Level Agreements (SLA) of external providers.

Soft Competencies (Be): High orientation toward internal customer service, analytical rigor to quickly diagnose network or software failures, proven ability to work under operational pressure, and a firm character to audit, press, and demand compliance with contracts from technological providers.

Resolutive Operational Support (Hands-on): Diagnose and agilely resolve daily technological incidents of employees, ranging from network configurations, equipment installation, to the correction of errors in access to corporate platforms, guaranteeing business continuity.

Identity and Access Management (IAM): Centrally and securely manage the creation, modification, auditing, and immediate revocation of users and profiles in SAP, Google Workspace, Moodle, T-Track software, and Hubspot.

Vendor Management: Escalate critical infrastructure incidents to Titadsu's external providers (e.g., hosting, SAP support) and demand effective resolution within the times stipulated in the contracts.

What we offer:

Salary assignment: $4.000.000 to $5.000.000 COP negotiable + Package of excellent corporate benefits.

Hiring: Direct by the company, with all legal benefits, indefinite term.

City: Bogotá, with availability to travel.

-Requirements-

Minimum education: Postgraduate / Specialization 10 years of experience

Knowledge: Base de datos, Google workspace, Hubspot, Moodle, Operaciones de ti, Programacion, Sap, Soporte, Sql, Administración de sistemas

Availability to travel: Yes

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