customer service manager - retail

Your tasks

• Direct and control daily operations .
• Evaluate daily operations .
• Plan and organize daily operations.
• Manage staff and assign duties.
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales.
• Determine merchandise and services to be sold.
• Implement price and credits policies.
• Plan budgets and monitor revenues and expenses.
• Determine staffing requirements.
• Resolve issues that may arise, including customer requests, complaints and supply shortages.
• Recruit, hire and supervise staff and/or volunteers.
• Conduct performance reviews.
• Supervise office and volunteer staff.

Requirements

Secondary (high) school graduation certificate.

1 year to less than 2 years.

Other

Supervision 5-10 people.

Employment terms options

• Early morning.
• Evening.

Employment terms options Morning.