Omni-Channel Business Manager

Key Responsibilities

• Develop and implement the company’s omni-channel retail strategy integrating offline and online sales channels.
• Establish, manage and optimise e-commerce channels including Shopee, Lazada & TikTok Shop
• Support the implementation of digital tools for inventory management, procurement, sales reporting and business analytics.
• Analyse sales data, customer behaviour and market trends to identify growth opportunities and improve operational performance.
• Develop merchandising, pricing and promotional strategies across online and offline channels.
• Identify new B2B and B2C business opportunities and support strategic partnerships.
• Lead process improvement and transformation projects to enhance efficiency and customer experience.
• Coordinate with suppliers and internal stakeholders to support business scalability and sustainable growth.