Customer Quality Manager (M/F)
About the company
What if your quality expertise became a true lever for customer satisfaction and industrial performance?
Adsearch Grenoble is currently supporting a recognized industrial player, specialized in the development of high-tech metallurgical materials, in the recruitment of its future Customer Quality Manager (M/F), as part of a replacement at its site based in Ugine.
Your tasks
Within a demanding industrial environment, particularly focused on markets with high regulatory constraints, you will hold a central function at the interface of customers, suppliers, and internal teams. Your role: to ensure that quality requirements are properly taken into account, to support the processing of deviations, and to contribute to maintaining a high level of compliance.
As a key quality interlocutor, you ensure that customer requirements are correctly cascaded to internal teams. You take charge of qualification requests, ensure the follow-up of associated programs, and intervene in the analysis of non-conformities to decide on the actions to be taken. You also coordinate customer audits, handle complaints and deviation requests, while ensuring fluid communication with various stakeholders.
Supplier relations are also an integral part of your scope. You support the processing of quality deviations, complaints, and deviation requests, with an approach that is both rigorous and constructive.
Prior to production, you participate in contract reviews during order intake and in material allocation. You are also responsible for the establishment, updating, and signing of certificates of conformity, which are essential documents in an industrial environment subject to high traceability requirements.
Beyond operational quality, you contribute to the proper maintenance of the quality system: monitoring indicators, updating documentation, participating in the group's quality steering committees, and contributing to the 6S cleanliness and organization standards of your sector.
Requirements
To succeed in this role, you have higher education in materials engineering or quality, or a technical Bac +2/3 training in these fields, complemented by 5 to 10 years of experience in a demanding industrial environment.
You are familiar with ISO 9001, EN9100, AS13100 standards as well as NADCAP requirements. Your mastery of metallurgical materials, ideally titanium alloys, their processing methods, their controls, and their defects, constitutes a real asset.
Comfortable with documentary environments and customer requirements, you possess strong writing skills and master common IT tools, notably Excel, Access, SharePoint, and SAP. A B2 level of English is expected in order to be able to communicate with international interlocutors, both in writing and orally.
Beyond your technical skills, your ability to dialogue with various stakeholders, to defend a point of view, to negotiate, and to be proactive will make the difference. Your organization, rigor, and adaptability will allow you to fully take your place in this role.
Knowledge of Safran (DMR, DVI) or Rolls-Royce (MVA, RRMS) documentary requirements will be particularly appreciated.
How to apply
The recruitment process
- An initial exchange with Adsearch Grenoble to understand your background and expectations.
- An interview with our client's representatives.
Other
CUSTOMER QUALITY MANAGER (M/F) - METALLURGICAL INDUSTRY - UGINE (73) In brief: Customer Quality Manager (M/F) - 5 to 10 years of experience - Metallurgical industry - Ugine - Savoie
Conditions
- Position based in Ugine (73).
- Remuneration according to profile and experience.
- Position to be filled as part of a replacement.